Thank you for visiting and shopping at French Mercantile. Following are the terms and conditions that constitute our Shipping Policy.
Shipping carriers used
Currently we are only using UPS and USPS as our carriers.
Shipment processing time
All orders are typically processed within 2-3 business days. Orders are not shipped or delivered on weekends, holidays or days that the store is closed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges will be calculated at checkout. Delivery delays may occasionally occur.
Shipment to P.O. Boxes or APO/FPO addresses
French Mercantile, LLC ships to addresses within the U.S., U.S. Territories. We currently do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
French Mercantile, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
French Mercantile, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Return Policy/COVID-19 Update
In order to protect our employees and our customers from any additional risk, we have made the decision to make all sales final. Once a product has left the store, we cannot accept any refunds or returns.
We will not be accepting returns of any merchandise until further notice.